Housing First Service Coordinator

January 22nd, 2019
Job Position

Job Description:  Service Coordinator

Reports to:  Team Lead/Housing Coordinator

Compensation: $25.00-$30.00


Service Coordinators are front-line members of the Yellowknife Housing First team.  Under the supervision of the Team Lead, service coordinators provide and coordinate services for Housing First tenants in a flexible, compassionate and responsible manner.




·       Review client intake and collaborate with clients to create a comprehensive client-centered service plan

·       Provide case management and advocacy to tenants, and coordinate and monitor referrals to community services and tenant participation

·       Maintain written and computerized records, compile reports and complete other program documentation

·       Assist clients to manage their finances, including preparing budgets, accessing Income Support and assisting in preparing tax and other financial documents

·       Educate, inform and advocate for clients regarding benefits and entitlements (e.g. disability supports, survivor benefits)

·       Organize and participate in social activities with tenants in the community

·       Assist clients to prepare for and find employment, if desired

·       Provide clients with education regarding their consumer rights, including grievance procedures with Yellowknife Housing First, and support to pursue any grievances

·       Assist in bridging any gaps between tenants and community service providers

·       Facilitate educational and support groups, as needed

·       Participate in on-call rotation

·       Perform related work as assigned





·       Previous experience working with individuals with histories of substance use, mental health issues and/or trauma; experience working with homeless individuals preferred

·       A degree in social work or related degree (e.g. psychology, occupational therapy) preferred

·       An awareness of the history of colonialism and the legacy and impact of residential schools

·       The ability to discuss sensitive topics effectively, and to handle disagreements in a way that leads to acceptable compromises and avoids power struggles or confrontations

·       The ability to work independently, to cope with crisis situations, and to work flexible hours in a changing environment

·       A solid understanding of harm reduction as a philosophy and practice; an understanding of social determinants of health and social justice issues

·       Excellent interpersonal communications skills, including conflict management skills

·       Excellent written and oral communications skills, as well as computer literacy in Word and Excel

·       Have a flexible, positive, team-based and solution-oriented approach to work

·       Valid NWT driver’s license preferred


For more information or to apply for this job opportunity please forward your cover letter and resume to janine@ykws.ca.